Shipping & Delivery Policy

1. Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing it.
- Orders are typically processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During sales, festivals, or high-demand periods, processing times may be slightly longer.
You will receive an email or SMS confirmation once your order has been processed.

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2. Shipping Coverage
- We currently deliver across India through reliable courier and logistics partners.
- If your location is serviceable, your order will be delivered directly to your doorstep.
- For international shipping inquiries, please contact our customer support team before placing your order.

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3. Delivery Time
Estimated delivery times may vary depending on your location.
Location                          Estimated Delivery Time
Metro Cities                          1–2 Business Days
Other Cities                          2–3 Business Days
Rural & Remote Areas                  3–5 Business Days
Please note that these are estimated timelines and may vary due to courier operations or unforeseen circumstances.

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4. Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery location
- Order value
- Package weight
- Shipping method selected
Any applicable shipping charges will be clearly displayed before you complete your purchase.

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5. Free Shipping
- Free shipping may be available on eligible orders that meet the minimum purchase value.
- If applicable, the free shipping offer will be automatically applied during checkout.

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6. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email or SMS
You can use the tracking information to monitor the status of your delivery.

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7. Delivery Attempts
Our courier partners will make one or more delivery attempts.
If delivery is unsuccessful due to:
- Incorrect address
- Recipient unavailable
- Invalid contact details
- the package may be returned to us.
- Additional shipping charges may apply if re-delivery is requested.

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8. Packaging
- Every order is carefully packed to help protect books and other products during transit.
- Our goal is to ensure that your purchase arrives in excellent condition.

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9. Damaged or Missing Items
If your order arrives damaged, incomplete, or contains the wrong product:
- Contact us within 48 hours of delivery.
- Include your order number.
- Provide clear photographs of the package and product (if applicable).
Our team will review your request and provide an appropriate resolution.

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10. Delivery Delays
While we aim to deliver every order on time, delays may occasionally occur due to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Courier service disruptions
- Unexpected logistical challenges
We appreciate your patience in such situations and will keep you informed whenever possible.

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11. Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details at checkout.
- Gujarat tract Book Store is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information.
- If you notice an error after placing your order, please contact us immediately. We will do our best to update the information before the order is dispatched.

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12. Undeliverable Orders
- If an order is returned to us because it could not be delivered, we will contact you to arrange re-delivery.
- Additional shipping charges may apply depending on the reason for the failed delivery.

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13. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Gujarat tract Book Store
Email: gtbs-1852@yahoo.in
Phone: +91 92654 29330
Opening Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Shipping Summary
- Processing Time: 1–2 Business Days
- Delivery Coverage: Across India
- Delivery Time: 2–10 Business Days (Depending on Location)
- Order Tracking: Available After Dispatch
- Secure Packaging: Included with Every Order
- Customer Support: Available for Shipping Assistance